Refund and Returns Policy

At JHUMKA KAHAANI, we value your satisfaction and strive to ensure a smooth shopping experience. Below are the details of our refund and return policy:

Refund Policy
Eligibility for Refund:
Refunds are applicable if the product is:

Damaged or defective upon arrival.
Not as described on the website.
Missing items from your order.
Refund Processing Time:
Once the refund request is approved, it will be processed within 3 business days.

Refund Crediting Time:
The refunded amount will be credited back to your original payment method within 5 business days of processing.

Refund Request:
To initiate a refund, please contact us at ccontactus@jhumkaakahaani.com with your order number and a brief description of the issue.

Return Policy
Eligibility for Return:
Returns are accepted for items:

Delivered in damaged or defective condition.
Incorrect items received.
Unused and in original packaging.
Return Window for Customers:
You can initiate a return within 3 days of receiving the product.

Return Processing Time:
Returns will be processed within 5 business days after the returned item is received and inspected.

How to Initiate a Return:
To start a return, please email us at contactus@jhumkaakahaani.com with your order number and reason for the return. We will provide instructions for returning the product.

General Guidelines
Refunds and returns are subject to approval upon inspection of the returned item.
Products should be returned in their original packaging with all tags and accessories.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
For further assistance, feel free to contact our customer support team. We're here to help!